Contact & Policies

Have a question about a product, need personalized recommendations, or checking on an order? We’re always happy to help!

• Email: sylviafanali@gmail.com 

• Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST

• Response Time: We aim to respond to all inquiries within 24 to 48 business hours.

Shipping Policy

• Processing Time: Because our tinctures, moisturizers, and teas are handcrafted in small batches, please allow 2–4 business days for order processing before shipment.

• Carrier & Delivery: Orders are shipped via standard postal services. Once shipped, you will receive a tracking confirmation email.

• Shipping Rates: Calculated dynamically at checkout based on package weight and destination.

Return & Refund Policy

• Handcrafted Purity: Due to the personal care and natural nature of our herbal formulations, we cannot accept returns or exchanges on opened or used products.

• Damaged or Incorrect Items: If your order arrives damaged, leaking, or incorrect, please email us within 7 days of delivery with photos of the issue, and we will promptly send a replacement or issue a refund.